Play safely at m9pp and stay in control
Gambling should be fun, not stressful. m9pp provides tools, limits, and ways to get help so that players stay in the driver's seat.
Gambling can shift from leisure to a problem
m9pp is a platform built for players in Myanmar, so player wellbeing is always the priority. Gambling should be a place for fun, engaging entertainment, and the pursuit of a win. Even so, any type of gambling can lead to problems if played continuously over a long period.
Responsible gambling means setting a budget, limiting your play time, and being able to decide to stop right away if you feel gambling is affecting your life. This page outlines tools players can use to help themselves, signs to watch for, and ways to get support.
The m9pp platform is for adults aged 21 and above only. Parents and guardians are responsible for protecting anyone under 21 in their household from gambling.
Age restriction
Players must confirm they are 21 or older at registration. m9pp strictly prohibits gambling by minors.
Self-control tools provided by m9pp
Deposit limits
Set daily, weekly, or monthly deposit limits to keep your spending in check. Note that lowering a limit takes effect immediately, while raising one requires a 24-hour change period.
Session management
Use the Time-out tool (a short break) to temporarily pause your account for a few days up to one month. During this period you cannot access your account, giving you a proper break.
Self-exclusion
If you feel there is a problem, use self-exclusion to suspend your account for 6 months to one year. Please understand that this decision can only be reversed at your own request and will not be changed otherwise.
Account security
Set a strong password to make sure no one else can access your account, and use our platform with confidence knowing it is protected by SSL encryption.
24/7 Support
If you run into any issues while playing, contact m9pp instantly via 24/7 Live Chat (Burmese) or email us at [email protected]. Our experts are always ready to respond to any question you have.
Checking Your Game History
You can check your full game history from inside your account. See exactly when you played, how much you wagered, and how much you spent — and review your own playing patterns.
Ten tips for healthy playing habits
- Set a budget — Decide how much you want to spend before you start, and stop when that amount is gone. Always keep in mind that chasing losses can lead to losing even more.
- Set a time limit — Decide in advance how long you will play, set an alarm, and never let your family, friends, or everyday responsibilities slip your mind.
- Never play with money you can't afford to lose — If you feel the urge to play with money that covers your income, healthcare costs, or family needs, stop immediately.
- Don't play when you're stressed — Playing when you are under stress, feeling down, or after drinking reduces your self-control and can lead to bigger losses.
- Don't expect to win every time — Understand that these games are designed to pay out over the long run, so don't expect to win on every session. Enjoy the experience of playing, and treat a win as a bonus.
- Don't play multiple games at once — Playing several games at the same time makes it hard to track how much you are spending and can cause you to lose control.
- Use your personal limits — Actively use the deposit limits and time-out tools available on the m9pp platform to protect yourself in advance.
- Check your game history regularly — Review your game history in your account on a regular basis and notice any unusual patterns in your own play.
- Let people around you know — Your family or friends should know that you play. If they raise concerns, step back and reflect on your own decisions.
- Don't forget why you play — Always remember that playing is meant to be fun. If that enjoyment is gone, stop immediately.
Check whether gambling has become a problem
Answer the questions below honestly and think them through — if you answer "Yes" to 3 or more, you should seek help.
| # | Question |
|---|---|
| 1 | Have you ever deposited more money to try to recover losses? |
| 2 | Have family or friends ever told you that you play too long? |
| 3 | Have you ever borrowed money or looked for ways to get funds just to play? |
| 4 | Have you ever hidden your gambling from your family? |
| 5 | When you are not playing, do you find yourself constantly thinking about winning? |
| 6 | Has gambling ever caused you to neglect work, studies, or family responsibilities? |
| 7 | Have you tried to stop playing but failed? |
| 8 | Has gambling frequently caused you financial difficulties? |
Contact m9pp Support immediately via 24/7 Live Chat or send an email to [email protected] to request Self-exclusion. Your contact will be kept confidential and your dignity as a player will always be protected.
How to use limits and Self-exclusion
Log in to m9pp
Go to the m9pp login page and sign in to your account. In the account settings, look for the "Responsible Gaming" section.
Choose a limit
You can set a Deposit Limit, Time Limit, and Time-out from here.
Request Self-exclusion
If you want a longer exclusion, contact us via Live Chat and request "Self-exclusion". The support team will process it within 24 hours.
Withdraw your funds
When you stop playing, any remaining balance — of at least 30,000 Ks — can be withdrawn via KBZPay or Wave Money within 3 hours.
Stay in control of your play and make your own choices
If you are not sure how to use the tools, contact m9pp Support right away for help — or read the FAQ first.